Last updated: 3 November 2026
We want every copy to reach you in perfect condition. This policy explains when you can cancel an order or return a book, and how refunds work. It applies to orders placed on author.bijalkhatiwala.com.
Cancelling an order
You can cancel your order at any time before it is dispatched. Email us or message us through our Contact page with your order number, and we will refund you in full.
Once an order has been dispatched it can no longer be cancelled. If you refuse a prepaid parcel at delivery, we refund the price of the books once the parcel returns to us; shipping charges are not refunded.
Damaged, misprinted or wrong items
If your book arrives damaged or misprinted, or you received the wrong item, tell us within 7 days of delivery. Send your order number and clear photos of the book, the packaging and the shipping label. We will send you a replacement free of charge or give you a full refund, including shipping, whichever you prefer. In most cases you will not need to send the damaged copy back; if we do need it, we arrange the pickup at our cost.
Other returns
Books in good condition cannot be returned once delivered, for example for a change of mind or a duplicate purchase. Please check your order before you pay.
How refunds are paid
- Approved refunds are processed within 2 business days of approval.
- Online payments are refunded to the original payment method through Razorpay. Banks usually credit the amount within 5 to 7 business days.
- Cash-on-delivery orders are refunded by UPI or bank transfer to the details you share with us.
- We email you when your refund has been processed.
Bulk and corporate orders
Bulk orders arranged through an enquiry follow the return and refund terms in your quotation.
Related policies
See also our Shipping & Delivery Policy and Terms of Use.
Contact and grievance officer
For any question or complaint about this policy, your order or your personal data, contact our Grievance Officer:
- Name: Bijal Khatiwala
- Email: connect@bijalkhatiwala.com
- Phone: +91 98989 91884
- Address: Velocity – The Address, 12th Floor, L P Savani Road, Adajan, Surat, Gujarat 395009, India
- Or use the form on our Contact page
We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it, as required by the Consumer Protection (E-Commerce) Rules, 2020.